At Focus De Lightings , our products comes with 2 types of warranty, EXCHANGE WARRANTY and ONSITE WARRANTY.
Duration of warranty : Up to 2 years from date of purchase.
Customers can call us to inform of the defective models. We will prepare the products beforehand, Subsequently customers can bring the defective products together with proof of purchase to our showroom for an exchange within the warranty period.
Customers can call us to inform of the defective products. We will arrange a technician to go down to your place and exchange, replace or repair the items. All labour and parts costs are bear by us during the warranty period so there is totally NO CHARGES to our customers who bought products which fall under this warranty category.
* Onsite Warranty will not be applicable for lamps install on ceiling which is more than 3.5 meter in height
By default , our products come with 1 Year Exchange Warranty unless otherwise stated.
Feel free to call us @ +65 62565009 or whatsapp @ +65 84682325 if you need any clarification on our warranty.
We look forward to hear from you.